We ship internationally to most countries and regions worldwide.
We reserve the right to refuse shipping to restricted destinations due to local customs, import bans or regulatory restrictions.
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All orders are processed within 1–3 business days after payment confirmed.
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Orders placed on weekends or public holidays will be processed on the next working day.
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Processing time does not include shipping transit time.
We use standard international tracked shipping for all orders.
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Delivery time is an estimate only, not guaranteed.
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Delays may occur due to customs clearance, peak season, weather, flight arrangements or local postal workload.
Shipping cost is calculated based on destination and package weight, shown at checkout before payment.
We may offer free shipping promotions from time to time, subject to website announced rules.
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Buyer is fully responsible for all import duties, local taxes, customs clearance fees and any related charges imposed by your country.
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We do not cover any customs tax, duty or handling fee.
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If parcel is held, returned or abandoned due to buyer refusing to pay import tax, no refund will be issued.
After shipment, we will send you a tracking number via email or message.
You can track your parcel online anytime.
Please ensure you input correct shipping address, contact name and phone number. We are not liable for non-delivery caused by wrong address provided by customer.
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Please contact our customer service within 3 days after expected delivery date if parcel missing or damaged.
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We require photo proof of outer packaging and item condition for compensation claim.
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Claims will be handled according to shipping carrier rules and our store policy.
If parcel is returned to sender due to incorrect address, unreachable recipient, customs rejection or unclaimed pickup:
All products are beauty & skincare cosmetics only.
We do not ship medical products, drugs or controlled items.
We follow all international shipping regulations for cosmetic goods.