Refund policy

1. Return Eligibility & Time Frame

• We offer a 7-day return window starting from the date you receive your order.
• To qualify for return or refund:
  1. Beauty, skincare, cosmetic products must be unopened, unused, untested, with original factory seal and intact original packaging.
  2. All accessories, boxes, labels and free gifts must be complete and undamaged.
  3. Must provide valid order number, purchase record or shipping proof.

2. Non-Returnable & Non-Refundable Items

• Opened, used, tested cosmetics, skincare, perfume and personal care items.
• Products with damaged self-seal, broken packaging, stains or peculiar smell caused by customer.
• Clearance items, promotional bundle products (except factory defective items).
• Expired products purchased by customers due to personal negligence.
• Returns applied after the 7-day return period.

3. Damaged, Wrong Item & Defective Product

• Please contact our customer service within 3 calendar days after parcel delivery, provide clear photos/videos of parcel outer box and product condition.
• We support full refund, free exchange or re-delivery.
• In this case, we bear the return shipping fee.

4. Personal Reason Return (Dislike / Not Suitable)

• Customer-initiated return for personal preference is allowed only if products are fully unopened and original sealed within the 7-day period.
• Customer bears all return shipping fees.
• Original shipping fee, handling fee and payment transaction fee are non-refundable.

5. How to Initiate Return & Refund

1. Contact official customer service via website message / email / social media, submit order number and return reason.
2. Wait for our official return approval and receive return address instructions.
3. Send back goods via trackable shipping service, do not send without tracking.
4. Fill in return tracking number to us for verification.
5. We will inspect the returned item within 3–7 business days after receiving the package.

6. Refund Processing Time

• After return inspection is approved, refund will be processed to original payment method.
• Refund arrival time: 7–10 business days, depending on bank and payment platform processing speed.
• We do not accept urgent refund requests beyond platform and bank rules.

7. Shipping Fee Rule

• Our mistake (wrong item, defective, damaged, missing): We cover return shipping.
• Customer personal reason return: Customer undertakes return shipping.
• Original delivery shipping fee is non-refundable in any non-defective return case.

8. Order Cancellation Policy

• Orders not yet shipped can be cancelled directly for full refund.
• Once the order is processed and shipped, cancellation is not available; please follow our return policy after receiving the parcel.

9. Policy Update Right